PLEASE READ THIS PRIVACY POLICY CAREFULLY.
INTRODUCTION
TimeSmart Ltd trading as (T/A) AgriSmart (we, us, our) adheres to the New Zealand Privacy Act 2020 (the Act) when handling personal information. Personal information refers to data about an identifiable individual (a natural person). This policy outlines how we will collect, store, use, disclose, and safeguard your personal information.
By using our app and related services (AgriSmart), you consent to the collection and use of information in accordance with this policy. The personal information that we collect is used for providing and enhancing AgriSmart. We will not use or share your information with anyone except as described in this policy.
This policy does not limit or exclude any of your rights under the Act. For more information on the Act, visit www.privacy.org.nz.
CHANGES TO THIS POLICY
We may update this policy by uploading a revised version onto our website. The updated policy will be effective from the date it is uploaded. This policy was last revised on 19th of July, 2022.
APPLICATION OF THIS POLICY
We collect, hold, and process two types of personal information:
Account and Marketing Data is personal information we collect about individuals:
- Who contact us directly (e.g., via telephone, website enquiry form, or email) or visit our marketing website
- Who request information about us or AgriSmart or sign up for our newsletter
- In connection with the creation or administration of a customer or user account
The Account and Marketing Data we gather may include company/personal names, usernames, phone numbers, email addresses, your location, billing information, information about how you use our website or our services (e.g., traffic volumes, time spent on pages), your IP address, and other device-identifying data, and other information required to provide a service or information you have requested from us.
User Data is personal information that our customers collect and store using or input into AgriSmart. This may include personal information about individuals who are employed by or contracted to our customer, such as their name, address, date of birth, right to work, and proof of identity.
We act as our customers’ agent when storing or otherwise processing User Data. Our customers determine what and how they collect, use, disclose, and transfer User Data. This means that our customers’ collection and use of User Data is governed by their privacy policies and practices, not ours.
We do not use personally identifiable User Data for our own business purposes. We will not process User Data except as provided in our Terms of Use, and we require our customers to comply with applicable privacy and data protection laws.
The remainder of this privacy policy outlines how we will collect, use, disclose, and protect Account and Marketing Data and does not apply to User Data.
HOW WE COLLECT PERSONAL INFORMATION
Directly from you
We collect the following information directly from you:
- When you fill in a contact or enquiry form on our website, call us, meet us in person, or otherwise contact us, your name, email address, phone number, and any other information you choose to provide to us
- When you sign up for our newsletter and other electronic alerts relating to AgriSmart, your name, email address, and any other information you provide to us when you request to receive our newsletter or other alerts
- When you register for, or log in to, an account on AgriSmart, your name, email address, and any other information we require or ask for to set you up with an account or that you submit to us for billing or payment purposes. See below for further details of the information collected.
Some personal information that we collect directly from you may be mandatory and some may be optional. We will inform you which applies at the time we collect the relevant personal information. While you do not have to provide us with some information we may request, this might mean that AgriSmart may not perform optimally, or that we may not be able to provide some parts of AgriSmart to you. If you require further information about the consequences of not providing us with any information, please contact us at info@agrismart.co.nz.
Automatically when you use AgriSmart
When you access and use AgriSmart, we may automatically collect information about your device and usage of AgriSmart, including your IP address, operating system, browser type, time spent on certain pages of the website or app, pages visited, and links clicked.
Some of this data is collected through third-party tools and/or the use of cookies, web beacons, and similar storage technologies. Please refer to the Cookies section below for further information, including details on how you can disable these technologies.
HOW WE USE YOUR PERSONAL INFORMATION
We collect and use your personal information to:
- Identify you when you sign in to your account and verify your account is not being used by someone else
- Provide AgriSmart to you
- Market our services and products to you, including contacting you electronically (e.g., by text or email for this purpose)
- Improve AgriSmart
- Invoice you and collect money that you owe us, including authorising and processing credit card transactions, if you are our customer
- Respond to communications from you, including complaints
- Conduct research and statistical analysis (on an anonymised basis)
- Protect and/or enforce our legal rights and interests, including defending any claim
- Any other purpose authorised by you or the Act.
You can, at any time, amend, correct, or remove information on your profile by signing into your account and editing your profile.
DISCLOSURE
We may disclose personal information to:
- Another company within our group
- Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide AgriSmart, the website, or other services and products
- Other third parties (for anonymised statistical information)
- A person who can require us to supply personal information (e.g., a regulatory authority)
- Any other person authorised by the Act or another law (e.g., a law enforcement agency)
- Any other person authorised by the individual concerned.
A business that supports our services and products may be located outside New Zealand. This may mean personal information is held and processed outside New Zealand. These businesses store and/or process personal information as our agent for the purposes of the Act and do not use or store that personal information for their own purposes.
We may transfer personal information in the case of a sale, merger, consolidation, liquidation, reorganisation, or acquisition.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at info@agrismart.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g., the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
If we receive any requests to access or correct personal information that is User Data, we will forward this request to the relevant customer, unless we are prohibited to do so by law.
PROTECTING YOUR PERSONAL INFORMATION
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity (including unauthorised access, use, modification, and disclosure), or other misuse. We implement appropriate technical and organisational measures to ensure a level of security appropriate to risks inherent in processing personal information.
If you are a user of AgriSmart, you can play an important role in keeping personal information secure by maintaining the confidentiality of any password and accounts used in relation to AgriSmart. Please do not disclose your password to third parties. Notify us immediately if there is any unauthorised use of your account or any other breach of security.
INTERNET USE
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
COOKIES
We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.
DATA RETENTION POLICY
The personal information that we collect and use will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.
CONTACTING US
If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at info@agrismart.co.nz.
If you are not satisfied by the way your query is handled, you have the right to make a complaint to the Privacy Commissioner.